Have you forgotten your password? This guide shows the steps to reset your password with Microsoft Office 365.


1. Visit the following links for the Self-Service Password Reset (SSPR) portal:



2. Enter your firstname.lastname@ranchehrlo.ca e-mail address and enter the characters in the picture.



3. Choose I forgot my password > Click Next



4. Type in the phone number that matches your Multi-Factor Authentication (MFA). > Click Text



5. Enter the code sent by text message to your phone > Click Next



6. Enter in your new password, confirm your password and click Finish.